Manager Development & Decision Support

We build high-performing managers —
starting with onboarding,
through every hard decision.

Most organizations hire great managers and leave them to figure it out. Built Bold is a three-part system — structured onboarding, leadership development, and ongoing decision support — that runs from day one through every challenge that follows.

See the System Talk Through a Situation
Step 01
Bold Start
Manager onboarding — Day 1 through Week 3
Step 02
Bold Build
Leadership development — 6-week journey
Step 03
Bold On Call
Ongoing decision support — month to month
Where Most Teams Struggle

The gaps that cost you
good people & performance

Managers making critical people decisions without guidance — getting it wrong in ways that take months to surface.

Inconsistent leadership across teams creating fractured culture, uneven performance, and low trust in management.

Performance issues addressed too late — after damage to the team has already been done.

Onboarding that doesn't build real capability. New managers start without structure and teams feel it immediately.

Three parts. One continuous system.

Built Bold is not a menu of services you pick from. It is a system that works in sequence. Each part builds on the one before it — and the whole is designed so managers never have to navigate a hard moment alone.

01
Manager Onboarding
Bold Start

The foundation. Starts on Day 1. Three weeks of structured onboarding that sets expectations, builds the Team Map, and coaches the manager through their first real decisions.

See what's included ↓
02
Leadership Development
Bold Build

The development. A 6-week journey that builds decision-making capability, performance management skills, and a leadership identity the manager can own and sustain.

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03
Ongoing Decision Support
Bold On Call

The support. Month-to-month access to decision coaching — before the difficult conversation, before the performance situation escalates, before uncertainty becomes a mistake.

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How clients typically engage: Most organizations start with Bold Start when a manager is hired or promoted, move into Bold Build to deepen capability, then transition to Bold On Call for ongoing support. Some start directly at Bold Build or Bold On Call depending on where the manager is in their journey.

01
Manager Onboarding · Bold Start
The Foundation.
Starts Day One.
$1,500 3 Weeks New & Promoted Managers Live Engagement — Not a Course

A 3-week structured onboarding engagement that begins the moment a manager starts. Not a training module — a direct working relationship that builds clarity, navigates early dynamics, and coaches the manager through their first real decisions before bad habits form.

Week 1 — Orientation & Foundation
Set the foundation before anything goes wrong
Pre-engagement intake with the hiring manager or HR — team context, known dynamics, what success looks like at 30/60/90 days
Day 1 Blueprint Download with the new manager — role expectations, key relationships, first-week priorities
Bold Start Card delivered in writing — role clarity statement, first-week roadmap, 30-day success definition
Team Map built together — direct reports, cross-functional partners, relational dynamics, early risks identified
Week 2 — Culture Read & Connection Check
Read the room. Coach through the first real moment.
Week Two Bold Brief (30 min) — what's surprising, what's hard, which relationships need investment now
Culture Pulse at Day 14 — separate check-in with hiring manager or HR, synthesized back to the new manager as coaching context
First decision coached through — if a real situation has surfaced, we work through it before the manager acts
Team Map updated with what the manager has observed in real time
Week 3 — Commitment & Close
Lock in the trajectory. Protect the investment.
Final Bold Start session (45 min) — 30-day reflection, Bold Commitment Statement drafted together
Retention Anchor conversation with supervisor or HR — what landed well, what to watch, investment protection summary
Transition recommendation — whether Bold Build or Bold On Call makes sense and why
You walk away with
Bold Start Card Team Map Culture Pulse Summary Bold Commitment Statement Retention Anchor Summary
02
Leadership Development · Bold Build
The Development.
Six Weeks. Three Phases.
$2,500+ 6 Weeks New, Promoted & Struggling Managers

A 6-week manager development journey that builds the decision-making capability, performance management skill, and leadership identity a manager needs to lead consistently under pressure. Runs in three phases — each one deeper than the last.

Phase 1 — The Build · Weeks 1–2
Listen. Learn. Orient.
Blueprint Download on Day 1 — role expectations, key relationships, immediate priorities
Team Map with relational intelligence — tenure, performance history, dynamics, early risks flagged
Weekly Bold Briefs (Weeks 1 & 2) — what's landing, what's hard, leadership style and blind spots surfaced
Culture Pulse at Day 14 — organizational read synthesized back as coaching context
Bold Line access from Day 1 — on-demand check-ins before the manager acts on anything significant
Phase 2 — The Bold · Weeks 3–4
Lead. Decide. Navigate.
Live decision coaching every session — real situations worked through using a structured decision framework
First difficult conversation prepped and debriefed — scripted opening, anticipated responses, post-conversation debrief
Stakeholder Map built and reviewed — who to influence, inform, and protect relationships with
Performance consistency check — are standards being held evenly across the team?
Bold Line at peak activity — this is when managers need the most real-time access
Phase 3 — Bold Built · Weeks 5–6
Integrate. Own. Arrive.
Leadership Identity Session — what kind of leader is this manager becoming, how do they want their team to experience them
Team Alignment Conversation — coached and debriefed, manager communicates norms and expectations directly to their team
Bold Build Report compiled — 6-week trajectory, decisions navigated, growth observed, recommended next steps
The Bold Reveal — Week 6 delivery session, report presented to manager and supervisor/HR
You walk away with
Team Map Culture Pulse Summary Stakeholder Map Leadership Identity Statement Bold Build Report The Bold Reveal
03
Ongoing Decision Support · Bold On Call
The Support.
Month to Month. As Long as You Need It.
$500–$800 / month Month-to-Month 1–4 Managers Three Tiers of Access

Ongoing access to decision support — not at the next scheduled training, but before the manager makes the call. Every month includes a structured check-in, on-demand async access, and a quarterly pulse with the manager's supervisor. Access and response time scale by tier.

What Happens Every Month
Monthly Bold Brief (30–45 min) — review what's on the manager's plate, identify what's coming, calibrate what support is needed
On-demand async access — manager reaches out before acting, gets a real, context-aware response — not generic advice
Quarterly Manager Pulse — brief check-in with the manager's supervisor or HR contact to stay calibrated to organizational reality
Reference to prior work — Bold Start Card, Team Map, Culture Pulse, and Commitment Statement stay live as a coaching foundation
What We Work Through Together
How to open a hard conversation with an employee — scripted, practiced, ready before it happens
Whether a performance situation calls for a direct conversation, a formal plan, or something else entirely
How to navigate team conflict before it fractures the group dynamic
How to respond to feedback from their own manager without becoming reactive
How to recover when a decision didn't land the way it was intended
Access scales by tier
Essential — $500/mo · 1–2 managers Ongoing — $650/mo · Up to 4 managers Embedded — $800/mo · Full infrastructure
Bold On Call — Support Tiers

Choose your
level of access

Bold On Call scales to where your organization is. All three tiers include the monthly Bold Brief and on-demand async access — the difference is how much, how fast, and how many managers are covered.

Essential
$500 / month
1–2 managers · Occasional guidance
Monthly Bold Brief — 30 min
Up to 3 async exchanges/month — one situation, one response, one follow-up
1–2 business day response
Reference documents from prior Bold Start or Bold Build
A first-time manager who wants a monthly sounding board
Someone to call before making the call — steady, low-volume situations

Not an urgent-response tier. Ideal for organizations just beginning to invest in structured manager support.

Embedded
$800 / month
Up to 4 managers · Built Bold as people infrastructure
Monthly Bold Brief per manager — 30 min each, up to 4
Monthly Leadership Sync with the business owner or senior HR/ops leader
Up to 10 async exchanges/manager/month
Same-day urgent response for messages before 2pm
Quarterly Manager Pulse for all covered managers
Quarterly group session (45 min) — all managers, facilitated peer conversation on a shared leadership topic
Documentation support — communications, performance outlines, 30/60/90 plans
25–75 person companies that need people infrastructure without a full HR team
Organizations where Built Bold runs the management layer of the people strategy

Priced per organization. Scope conversations available for teams larger than 4 managers.

Not sure which tier fits? Talk through your situation →

Outcomes

What happens when
managers get it right

Fewer escalations to HR and senior leadership
Stronger manager confidence in difficult decisions
Better team performance and clearer accountability
Reduced turnover risk from management failures
More consistent leadership decisions across the org

Built from
real experience

I help organizations improve how managers think, decide, and lead. Not through theory — through the patterns I've seen play out across fifteen years of HR and talent strategy work.

I spent my career as the person managers called when they didn't know what to do next. Built Bold is the structure that turns that support into a system — accessible, consistent, and built for the moments that actually matter.

Talk Through a Situation

15+
Years in HR, talent development, and people strategy
SPHR
Senior Professional in Human Resources — HRCI certified
5–75
Employees — the scaling businesses Built Bold is built for

Ready to strengthen your managers?

Start with a 20-minute call. We'll talk through your team, your challenges, and where in the system you need to begin.

Get Decision Support Talk Through a Situation